36th Division NMC
Municipal Ward Complaint & Grievance Management App
A citizen complaint management system built for a municipal corporation ward, with a dedicated citizen-facing app and an admin app. Residents raise complaints — cleaning, electricity, public grievances, certificate requests, and other civic issues — the ward admin is notified, resolves the issue, and updates the status, while the resident is notified and can track progress in real time.
What we built
- End-user app for raising complaints across multiple civic categories
- Admin app for issue assignment, resolution & status updates
- Real-time notifications for both residents and admins
- Complaint status tracking from raised to resolved